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Write to [email protected] and a reviewer reads it, not an autoresponder. Corrections reach us fastest when the message names the casino, the date, the amount in NZD and the payment method involved, because those four details are exactly what we need to reproduce the test ourselves.
Three kinds of message get priority. A withdrawal that took longer than the time printed in our specs table sends us back to that brand for a fresh payout run. A bonus term that has changed since publication triggers a re-read of the full offer. A dead POLi option or a missing game studio gets checked against the operator's cashier within the working day.
What we cannot do is act as your intermediary with an operator, chase a locked account or give legal advice. For those we will point you to the complaints route attached to the brand's licence, whether that sits with Curaçao or with the Malta Gaming Authority.